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Why does my Rainbow smell?
An unpleasant odor from moisture or buildup is a repairable problem. It can happen if the Rainbow is run without its separator or left switched off and sitting on water. Contact your local Rainbow service technician to inspect and clean the machine and check the HEPA Neutralizer.
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Why isn’t the Power Nozzle brush turning?
Hair, string or debris may be binding the brush roll, or the belt may be broken. Switch off and unplug the Rainbow, then follow your Power Nozzle’s manual to clear the brush roll and inspect the belt. If neither is the problem, contact your local Rainbow service technician.
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Why won’t my Rainbow start?
First, make sure your Rainbow is plugged into a working outlet and the water basin is properly attached. Older models have a basin safety switch, and the SRX also needs to be properly closed and latched to operate. If it still won’t turn on, contact your local Rainbow service technician. Don’t bypass a safety switch.
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Why has my Rainbow lost suction?
Check where the airflow stops. If there’s no suction at the unit’s hose connection, contact your local Rainbow service technician. If suction is strong there, check the hose for an obstruction. If the hose is clear, check the Power Nozzle for a blockage. Switch off and unplug the Rainbow before inspecting or clearing anything, and…
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How much water goes in the basin?
Fill the basin until the water reaches the top of the center post or dome, depending on your Rainbow model. Don’t overfill it.
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How often should I change the water?
Every home is different, so there’s no fixed timeline. Change the water when it becomes thick with collected dirt and no longer moves freely like water. Check the level as you clean and maintain the fill level specified in your model’s manual.
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Can I use attachments from my older Rainbow with a new SRX?
Sometimes, but not always. Compatibility depends on the tool or attachment. Your local Rainbow location can help confirm which older attachments will work with the SRX.
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Can the Rainbow shampoo carpets and clean up spots on upholstery?
Absolutely. The AquaMate washes carpets and rugs, while the MiniJet handles spots on upholstery, stairs and other smaller areas. Use Rainbow cleaning solutions and follow the carpet or fabric manufacturer’s care instructions.
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Can the Rainbow clean mattresses and upholstery?
Absolutely. Use the upholstery tool or RainbowMate to remove dust, dirt and pet hair from mattresses and upholstered furniture. Follow the fabric manufacturer’s care instructions and choose the appropriate tool for the material.
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Can I use the Rainbow on hardwood floors?
Absolutely. The Rainbow’s floor and wall brush lets you pick up dust, dirt and pet hair from hardwood floors without wetting them. Follow your flooring manufacturer’s care instructions and use the appropriate attachment.