Archives: FAQs

Yes, if your Rainbow has the pet grooming tool. Not every unit was sold with one, so check which attachments came with yours and follow the tool’s instructions.

Absolutely. Pet cleanup is one of the Rainbow’s strengths. Its tools help remove pet hair and dander, while the AquaMate can wash soiled carpets that contribute to odors. Air-cleaning mode also helps capture airborne particles. Results depend on the odor’s source, and deeply soaked carpet or padding may need additional treatment.

Absolutely. In most situations, you can use the standard Power Nozzle on carpeted stairs. The RainbowMate and upholstery tool are also options. Keep the Rainbow securely positioned so it cannot tip or fall, and follow your model’s attachment instructions.

The Rainbow isn’t intended for heavy construction cleanup. Avoid drywall dust, fireplace ash and large amounts of talcum or baby powder. Fine powders can form a paste in the water and coat internal parts. For final cleanup after remodeling, follow your model’s manual and use equipment rated for any hazardous dust.

Absolutely. Use the Rainbow’s tools to clean your car’s seats, carpets and tight spaces. The MiniJet is ideal for wet-cleaning fabric upholstery and carpet. Follow your vehicle’s material-care instructions and avoid soaking surfaces or electronics.

The SRX’s HEPA Neutralizer is not washable. Some older models have washable versions, so check your model’s manual. We recommend taking it to your local Rainbow service technician for inspection and replacement to avoid damaging the filter or its housing.

No. If you’re leaving your SRX running in air-cleaning mode, keep fresh water in the basin at the proper level. When it is switched off, empty and dry the basin or remove it from the unit.

Empty and clean the water basin after use. If you store it attached to the Rainbow, it must be completely dry. You can also store the basin separately and let it air-dry. Never leave the switched-off machine sitting on water.

Switch off and unplug your Rainbow. Remove the separator following your model’s manual, then clean it with soap, water and a stiff nylon brush. Let it air-dry and reinstall it securely before use. The separator is not dishwasher-safe.

Your Rainbow may have triggered a safety shutoff. Switch it off and unplug it, then check that the basin isn’t overfilled and the Power Nozzle’s brush roll isn’t jammed. If your model displays a warning light, follow the manual’s instructions before restarting. If it keeps shutting off, contact your local Rainbow service technician.